Write to us
A person answers on the same working day, Sunday to Thursday, 09:00 to 18:00 Gulf Standard Time. Outside those hours we answer the next working morning. If the service is down for everyone, monitoring has already told us; the reply says what we know and when we expect it back.
What to include
- The link in your address bar when it happened. It names the workspace, the page and the record, which is faster than describing them.
- What you expected to happen and what happened instead.
- A screenshot if something looked wrong.
- Whether it happened once or every time, and for one person or everyone in your workspace.
Never send a password or a sign-in link. We never ask for one.
Common things, answered
- Sign-in link not arriving: check the spam folder; the link is valid for five minutes, so ask for a new one if it has passed.
- A colleague cannot get in: an owner or admin invites them from Settings, Members. The invitation is valid for seven days.
- "Your plan is at its contact limit": the service is telling you the plan's cap has been reached; write to us and we move you up.
- Research found nothing on a record: the agent declined to guess because it found no public source. It says so on the record rather than inventing.
Data, privacy and terms
Requests to export or delete a workspace, questions about where data lives, and anything about the agreement go to the same address. The privacy notice and terms of service are the reference.